we has made commercially reasonable efforts to ensure that the users of Casino Winner play the games in a manner which is fair to all players. However, please note that human behaviour is complicated and detection of cheating is an approximation based on a number of variables. User discretion is therefore, advised strongly. In the event you feel that a particular user (or a group of users) is or are cheating in a game, please reach out to us on the following email ids: [email protected]
If suspected, the below-mentioned activity will result in the violation of our Terms of Service and will be aggressively enforced through Jail.
Playing with multiple accounts or friends on the same table to spoil other players' games is not allowed. We have the means to track these activities and if we discover or have reasonable suspicion that you are colluding with others, we may confiscate all your chips and/ or ban you from playing Casino Winner.
Using scripts and manual processes to accumulate free chips is an abuse of the terms and conditions of Casino Winner. These behaviours are absolutely not allowed and may result in all your chips being confiscated, your account(s) being suspended or you being permanently banned.
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Once chips have been granted, we do not offer refunds. If your chips have not been granted for whatever reason, please contact us and your chips will be granted immediately. In case we are unable to grant you chips, your refund will be processed from our end within 7 working days.